CrossLect Help Center

Your go-to resource for getting the most out of your learning platform. Find quick answers, step-by-step guides, and expert support.

Getting Started

New to CrossLect? Start here to launch faster.

Account setup & login help

Create your account and configure initial settings

Platform overview

For admins, instructors, and learners

First course setup

Create your first course and live session

Mobile app guide

Access CrossLect on iOS and Android

Platform Guides

Learn how to use CrossLect effectively.

Course creation & management

Build engaging courses with multimedia content

Live classes & recordings

Host live sessions and manage recordings

Zoom integration

Connect and sync with Zoom meetings

Learning paths & credits

Design structured learning journeys

Monetization options

Set pricing and payment methods

Assignments & quizzes

Create assessments and grade submissions

Discussion forums

Enable learner collaboration and Q&A

Content library

Organize and reuse course materials

Admin & Enterprise Support

Everything admins need to manage CrossLect at scale.

User & department management

Organize teams and manage permissions

Branding & white-label

Customize look and feel for your organization

Payments & subscriptions

Handle billing, invoices, and renewals

Analytics & dashboards

Track engagement, progress, and ROI

Multi-language support

Enable global teams with localization

Enterprise integrations

Connect with SSO, LMS, and HR systems

Scalability features

Manage thousands of users efficiently

Troubleshooting

Quick solutions for common issues.

Login or access problems

Reset passwords and fix authentication issues

Live session or video issues

Resolve streaming and playback problems

Payment or enrollment errors

Fix transaction and registration issues

Performance & connectivity

Optimize speed and resolve connection issues

Security & Privacy

Understand how CrossLect keeps your data safe.

Security best practices

Protect your account and data

Privacy policy & data handling

How we collect, use, and protect information

Role-based access control

Manage permissions and user privileges

Compliance & user rights

GDPR, CCPA, and data protection standards

Frequently Asked Questions

How do I create my first course?

Navigate to Dashboard → Courses → Create New Course

Can I integrate with existing tools?

Yes, CrossLect supports Zoom, SSO, LMS integrations and more

What are learning credits?

Credits are points learners earn for completing courses and activities

How does pricing work?

Flexible plans based on users, features, and support level

Is there a mobile app?

Yes, available for iOS and Android with full feature parity

Can I white-label the platform?

Enterprise plans include full branding customization

Contact Support

Need help from our team? We're here 24/7 to assist you.

Phone Support

+91 70215 66698

Availability

24/7 Technical Assistance

Can't find what you're looking for? Our CrossLect experts will get back to you promptly.