Privacy Policy

Introduction

At CrossLect, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how CrossLect (“we,” “our,” or “us”) collects, uses, stores, protects, and discloses information when you access or use our Learning Management System, website, and related services (collectively, the “Services”).

By using CrossLect, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

Information We Collect

CrossLect uses collected information to:

• Operate, maintain, and improve the platform
• Create and manage user accounts
• Deliver live and recorded learning experiences
• Process payments, subscriptions, and invoices
• Provide customer support and technical assistance
• Generate analytics and performance insights

Data Sharing & Security Measures

CrossLect may share data only with trusted service providers for hosting, analytics, and payment processing, strictly to support platform operations and service delivery.

Information may also be disclosed to comply with legal obligations, court orders, or government requests, or to protect the rights, security, and integrity of CrossLect and its users, including authorized administrators within your organization.

To protect all data, CrossLect applies enterprise-grade security practices such as end-to-end data encryption, secure cloud infrastructure, and role-based access controls.

Continuous monitoring, routine security audits, and detailed system activity logs and alerts are used to detect, prevent, and respond to potential security risks.

Your Rights & Choices

• Access your personal data and understand how it is being used within the CrossLect platform.
• Correct or update inaccurate, incomplete, or outdated personal information.
• Request deletion of your personal data, subject to legal and contractual obligations.
• Restrict or object to certain processing activities where applicable under data protection laws.
• Request data portability to receive your personal data in a structured, commonly used, and machine-readable format.

GDPR & Global Compliance

CrossLect is designed to comply with GDPR and other international data protection regulations, ensuring responsible and secure handling of user information across all regions.

• Lawful, fair, and transparent data processing practices
• Data minimization and purpose limitation to collect only what is necessary
• User consent management and enforcement of individual data rights

Children’s Privacy

CrossLect does not knowingly collect personal information from children under the age of 13 without verified parental or institutional consent.

Educational data related to minors is processed only under authorized agreements with schools, institutions, or governing organizations, and in compliance with applicable child data protection laws.

Third-Party Integrations

CrossLect may integrate with third-party services such as video conferencing tools, payment gateways, analytics platforms, or external APIs to enhance platform functionality.

CrossLect is not responsible for the privacy practices of these third-party services. We encourage users to review their respective privacy policies independently before sharing any personal data.

Changes to This Privacy Policy

CrossLect may update this Privacy Policy periodically to reflect changes in legal requirements, platform features, or data handling practices.

Any updates will be posted on this page with a revised “Last Updated” date. Continued use of CrossLect after such updates constitutes acceptance of the revised Privacy Policy.

Cookies & Tracking Technologies

Improve user experience, remember preferences, analyze usage trends, and maintain secure login sessions.

Contact & Grievance Officer

If you have any questions, concerns, or grievances regarding privacy, data protection, or the use of the CrossLect platform, please contact us using the details below.